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Squeaky Clean Routine

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Squeaky Clean Routine

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    Terms and Conditions

    Effective Date: July 19, 2024

     

    Thank you for choosing Squeaky Clean Routine as your personal laundry service. These Terms & Conditions outline our required guidelines in order to use our laundry wash-fold-delivery service.


    1. Introduction

    Welcome to Squeaky Clean Routine ("We", "Us", "Our"). By using our wash, dry, and fold laundry services ("Services"), you agree to these Terms & Conditions. Please read them carefully.


    2. Service Description

    We provide laundry services that include washing, drying, and folding clothes. The services are available for pickup and delivery or drop-off at our facility.


    3. Registration and Account

    To use our Services, you may need to create an account with us. You agree to provide accurate, complete, and current information and to update your account information as necessary.


    4. Pickup and Delivery

    • Scheduling: You may schedule pickups through our website.
    • Timing: We strive to adhere to scheduled times but cannot guarantee exact timings. Delays may occur due to unforeseen circumstances.
    • Access: Ensure that your laundry is accessible for pickup and that there is a safe location for our personnel to leave your items during delivery.


    5. Fees and Payment

    • Pricing: Our pricing is outlined on our website or provided at the time of service request. Prices are subject to change.
    • Payment: Payment is due at the time of service and can be made via the methods we accept. Late fees may apply for overdue payments.
    • Charges: Additional charges may apply for special services, heavy or oversized items, and handling soiled laundry given to personnel.


    6. Responsibilities and Liabilities

    • Laundry Preparation: You are responsible for ensuring that all items are suitable for laundering and are free of hazardous materials. We are not liable for items that are damaged or lost due to insufficient packaging for pickup.
    • Lost or Damaged Items: We handle all items with care. In the event of loss or damage, our liability is limited to the lesser of the item's replacement cost or the maximum amount specified by law.


    7. Restrictions

    • Prohibited Items: Do not include items that are illegal, hazardous, or potentially harmful. We reserve the right to refuse service for such items.
    • Special Items: For delicate, valuable, or non-standard items, you should inform us in advance. Special handling may be required.


    8. Cancellations and Refunds

    • Cancellations: You may cancel scheduled pickups or deliveries with at least 24 hours notice. Late cancellations may incur a fee.
    • Refunds: Refunds are provided at our discretion and are generally only offered for service failures directly attributable to us.


    9. Termination

    We reserve the right to terminate or suspend your access to our Services if you violate these Terms or engage in conduct that we deem inappropriate.


    10. Privacy Policy

    Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our Privacy Policy.


    11. Changes to Terms

    We may update these Terms & Conditions from time to time. We will notify you of significant changes. Your continued use of our Services constitutes acceptance of the revised Terms.


    12. Governing Law

    These Terms & Conditions are governed by and construed in accordance with the laws of GA. Any disputes arising from these Terms shall be resolved in the courts of GA.


    13. Contact Information

    If you have any questions or concerns regarding these Terms & Conditions, please contact us at:


    Squeaky Clean Routine
    squeakycleanroutine.info@gmail.com

    Return and Refund Policy

    Effective Date: July 19, 2024


    Thank you for choosing Squeaky Clean Routine ("We", "Us", "Our") as your personal laundry service. This Refund Policy outlines our guidelines regarding refunds for our laundry wash-fold-delivery service.


    1. Refund Eligibility

    We strive to provide high-quality service. Refunds may be issued under the following circumstances:

    • Service Issues: If there are issues with the quality of our service, such as items not cleaned according to instructions, significant delays in delivery beyond agreed timelines, or damage caused during the service process.
    • Cancellation by Customer: If you cancel your order 1 day before your scheduled pickup, you may be eligible for a refund. However, cancellations made after pickup may incur charges for services rendered up to that point.


    2. How to Request a Refund

    To request a refund, please contact us within 7 days of the service completion date. You can reach us by email or by sending us a message. Please provide the following information:

    • Your name and contact details.
    • Order number and date of service.
    • Reason for requesting a refund.


    3. Refund Process

    • Evaluation: We will evaluate your refund request based on the circumstances provided.
    • Refund Decision: Once your request is approved, refunds will be issued using the original payment method. Please allow 4-7 business days for the refund to be processed and reflected in your account.


    4. Non-Refundable Items

    • Certain items may not be eligible for refunds, such as delivery fees or charges for special handling requests (e.g., delicate items, stain removal).


    5. Changes to This Refund Policy

    We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website or notifying you directly.


    6. Contact Us

    If you have any questions or concerns about this Refund Policy, please contact us at:

    squeakycleanroutine.info@gmail.com

    Frequently Asked Questions

    Please reach us at squeakycleanroutine.info@gmail.com if you cannot find an answer to your question.

    We offer a range of residential & commercial services that include washing, folding, & drying your laundry at your leisure. However, we are primarily specialized in residential services.


    To Wash: 

    • Arm & Hammer sensitive detergent line 
    • Downy Soft fabric softener for sensitive skin 
    • Molly's Suds oxygen whitener to brighten clothes
    • Heritage Park silk & wool / pH-neutral detergent for more delicate items

    To Dry:

    • Quality wool dryer balls
    • Sensitive dryer sheets

    Stain Remover: 

    • Tide stain removing pens


    If possible, it is recommended to wash your clothes once every two weeks. But, depending on the size of your family, you may need to wash them sooner rather than later.


    We wash the standard laundry items that are clothing, bedding, and linen items. Please, contact us if you have any different items that needs to be washed, and we'll see if we can help.


    It is the most convenient time for both the clients and cleaners to schedule a laundry service. There is a small break within the schedule that helps ensure our customers will receive their laundry on time. 


    We show booking availability 1-2 months ahead, giving you time to choose your desired time-slots. 


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